Privacy Policy
The James Agency 1817 Broadway Dr., Hattiesburg, MS 39402 Phone: (601) 268-2242 Email: patrick@jamesins.com
Effective Date: May 15, 2026 Last Updated: May 15, 2026
The James Agency (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website at https://jamesins.com, how we use it, and your choices regarding that information.
By using our website, you agree to the practices described in this policy. If you do not agree, please do not use the site.
Information We Collect
We collect information in two ways: information you provide directly and information collected automatically when you visit our site.
Information You Provide to Us
When you request a quote, contact us, or use our online forms, we may collect your name, email address, phone number, mailing address, and details related to your insurance needs (such as vehicle information, property details, or business information). If you make a payment through our website, payment processing is handled by third-party providers, and we do not store your credit card or bank account numbers on our servers.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URL, pages visited, time spent on pages, and the date and time of your visit. We collect this information through cookies, Google Tag Manager, and similar tracking technologies as described below.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your quote requests and inquiries
- To provide, manage, and service your insurance policies
- To communicate with you about your account, coverage options, or policy changes
- To process payments through our third-party payment providers
- To improve our website, content, and user experience
- To analyze website traffic and usage patterns
- To comply with legal and regulatory obligations
- To detect and prevent fraud
We will never sell your personal information to third parties.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic.
Essential Cookies: These are required for our website to function properly. They include session cookies set by WordPress (our content management platform) that manage login sessions and basic site functionality.
Analytics and Performance: We use Google Tag Manager and Google Analytics to understand how visitors interact with our site. These tools collect anonymous, aggregated data about page views, traffic sources, and user behavior. Google’s privacy policy is available at https://policies.google.com/privacy.
Third-Party Embeds: Our site may include embedded content from other websites (such as maps or social media links). These third-party services may set their own cookies and collect data according to their own privacy policies.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect your experience on our site.
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:
Insurance Carriers and Partners: When you request a quote or policy, we share the necessary information with insurance carriers to obtain coverage options on your behalf. This is a core part of the insurance service we provide.
Service Providers: We work with third-party vendors who help us operate our website, process payments, and manage communications. These providers are contractually required to protect your information and use it only for the services they perform on our behalf.
Legal Requirements: We may disclose your information when required by law, regulation, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to service your account, and to comply with legal and regulatory recordkeeping requirements. Insurance regulations may require us to retain certain records for a specified period even after your relationship with us ends.
If you would like to request deletion of your personal information, please contact us using the information at the top of this policy. We will honor your request to the extent permitted by applicable law and our regulatory obligations.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites, such as insurance carrier portals, payment processors, or social media platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.
Children’s Privacy
Our website is not directed at individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us so we can promptly delete it.
Your Rights and Choices
Depending on your state of residence, you may have certain rights regarding your personal information, including the right to access, correct, or delete the personal data we hold about you. To exercise any of these rights, please contact us at the information listed at the top of this policy.
You may also opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in any email we send or by contacting us directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
The James Agency 1817 Broadway Dr., Hattiesburg, MS 39402 Phone: (601) 268-2242 Email: patrick@jamesins.com